EMERGENCY SERVICES – In Detail

Updated 4/22/20.

Please check back here for the latest information or visit our Facebook and Twitter pages for updates as the COVID-19 (coronavirus) situation changes frequently.

Due to the escalating threat of COVID-19 (coronavirus) and the State of Emergency in Massachusetts,  ABCD will continue to fulfill our commitment to serving those most in need in a way that can help protect the health and safety of participants and staff. 

As a result, we are maintaining social distancing protocols and are TEMPORARILY CLOSING ALL OF OUR NEIGHBORHOOD LOCATIONS TO WALK-IN TRAFFIC AND IN-PERSON MEETINGS.

Our staff will be available by phone or email to offer EMERGENCY AND OTHER LIMITED SERVICES to ensure that we meet the needs of the most vulnerable members of our community.

EMERGENCY AND LIMITED PROGRAMS & SERVICES

While most ABCD programs will be closed until the State of Emergency is lifted, we encourage you to call if you need emergency support services such as food or fuel assistance. 

Below you’ll find the status of ABCD programs and services during the State of Emergency. (Please note that dates may change as due to the evolving nature of the COVID-19 threat.)

Neighborhood Service Centers

During the State of Emergency associated with the COVID-19 (coronavirus) crisis, most — but not all — ABCD Neighborhood Service Centers will be closed.

If you have questions, Community Coordination staff can be reached by telephone or email. Please contact us at 617.348.6559 or staff_communitycoordination@bostonabcd.org, and we will respond to you promptly.

The ABCD service centers listed below will take phone calls from clients who need emergency assistance. In addition, five of the six ABCD neighborhood locations listed here will provide food to those in need. Those locations are identified with an asterisk*.

Please call the neighborhood service center for the days and times for food distribution.

Child Care Choices of Boston

Our offices will be CLOSED TO CLIENTS through May 4th. Limited staff will be available by email to assist clients to the best of our abilities by sending and receiving documentation via fax or email. Contact us at 617.542.5437 or childcarechoicesofboston@bostonabcd.org. For more information, visit childcarechoicesofboston.org.

Elder Services

ABCD Elder Services staff can be reached only by telephone or email. Please contact us at 617.348.6340 or abcdfostergrandparents@bostonabcd.org and we will respond to you promptly.” Current Foster Grandparent volunteers will not return to their stations until further notice.

ESOL

In addition, individual neighborhood ESOL programs can be reached as follows:

• Mattapan: 617.433.8881 | cheyenne.deveney@bostonabcd.org
• Roslindale: 617.327.1152 x 204 | lisa.garrone@bostonabcd.org
• Parker Hill/Fenway: 508.353.8739 | alyssa.bacon@bostonabcd.org 

Fuel Assistance

During the Massachusetts State of Emergency, Fuel Assistance staff are available by telephone only. 

The deadline for applying for Fuel Assistance has been extended to May 29th.
Although warmer temperatures are around the corner, if you apply now and are eligible, you will qualify for other ABCD Energy Services.

Please note that gas and electric utilities will not shut off any household’s service during the State of Emergency. 

New ABCD fuel assistance applicants: If you are a new applicant and want to apply for fuel assistance, need home heating oil, kerosene or propane, or your heating system is not working — and you live in Boston, Brookline or Newton — call 617.348.6599. If you live in Malden, Medford, Everett, Winchester, Melrose, Woburn or Stoneham, call 617.519.4317. (Eligibility requirements apply.) 

Current ABCD fuel assistance clients looking for information about your application:
If you live in Boston, Brookline or Newton, please call 617.348.6411.
If you live in Malden, Medford, Everett, Winchester, Melrose, Woburn or Stoneham, call 781.322.6284.

Head Start & Children’s Services

ABCD Head Start & Early Head Start will be closed through May 4th. (Date subject to change.) For information, call 617.348.6272 or email us at headstart@bostonabcd.org.

Health Services

ABCD Health Services staff can be reached only by telephone or email. Please contact Jessica Aguilera-Steinert, Director of HS at j.aguilerasteinert@bostonabcd.org  or 617.348.6416 and we will respond to you promptly. 

Housing

Please contact us at 617.348.6347  | housing@bostonabcd.org

Immigration Services

During the State of Emergency associated with the COVID-19 (coronavirus) crisis, ABCD Immigration Services staff can be reached only by telephone or email. Please contact us at 617.285.1881 or at jenny.sugilio@bostonabcd.org and we will respond to you promptly. 

Tax Assistance

Although our free tax assistance sites are not currently open, you can still call to make an appointment. Scheduling now can ensure you complete and file your returns as soon as possible. Please call 617.348.6559 or email staff_communitycoordination@bostonabcd.org to make an appointment.

Youth Services

ABCD Youth Services is still accepting SummerWorks applications online at summerworks.net. If you are interested in WorkSMART, Career Explorations, Get StartED or HOPES, please email Youth@bostonabcd.org and a staff person will follow up with you when the State of Emergency has ended and our staff is back in the office.

ALL NEIGHBORHOOD SERVICES AND OPERATIONS

617.348.6559  |  staff_communitycoordination@Bostonabcd.org,

GENERAL ABCD INFORMATION

617.348.6000  | info@bostonabcd.org

HELPFUL RESOURCES

City of Boston: boston.gov
Boston 3-1-1: cityofboston.gov/311
State of Massachusetts: mass.gov
MA 2-1-1: mass211.org
Boston Public Health Commission: bphc.org
MA Dept. of Public Health: mass.gov/orgs/department-of-public-health
SPARK Boston: boston.gov/civic-engagement/spark-boston
WIC (Women, Infants & Children Nutrition Program): Call 800.942.1007 or 617.721.6601

For more information, please visit our HELPFUL RESOURCES page.